Outstanding Customer Service
We located your company via an internet search for a cable manufacturer. We have had no issues with product quality and have been using the cables you’ve provided for both industrial and commercial lighting applications. Customer service, delivery, and follow up have been outstanding (specifically Megan B, who always provides timely replies and is great to work with). We plan to continue using Multi/Cable for our unique cable requirements and we appreciate the level of excellent service and on-time delivery.
— Joseph W.
Very Responsive & Great Price
We are pleased with the cable we received. I could not find this cable off the shelf and we had the product in an acceptable amount of time at a good price. The cable we needed has a nylon cord built in and I think this was a first. Mike P. of your sales team was responsive and helpful with getting this part created.
— Kevin S.
Great Customer Service
Your products are great and will work very well in what we intend on using them...
What brought us to use your cables is we wanted to replace what we were using. Even though it did the job, it doesn’t look all that great and isn’t all that strong to hold position while traveling outside with the seat. Your cable looks a lot better and is flexible and strong enough to keep position in the travel it has to do.
As for the service provided by your company, I only have good words for every step in the process to have the final products here on shelf ready to use. I did contact multiple companies in an effort to find the best solution and the great service I got from your company, specifically from Megan, and the reasonable pricing are why I went with your company. I think the main point is that from the first contact on wards, ALL of my questions and requests were always answered thoroughly and in a timely matter. Not all companies are like that unfortunately, and to me, that is very important.
— William S.
Product Looks Great
Working with Mike made it very simple. The product looks great also.
— Andy K.
Cost & Customer Service Was Major Reason For Using Product
We work with industrial x-ray equipment. The cable we received is good quality; the cost and also your customer service was a major reason for using your product... If we need to order more custom cables we will gladly give you a call.
— Cesar U.
Quite Pleased With The Product
We are quite pleased with the product. It met our expectations and the price was reasonable.
We are developing an LED-based UV curing solution specifically for use in bonding parts to a workholding fixture. Our approach requires data communication via the same cable which will be carrying (relatively) high current. We were unable to find a cable on the market which could carry the currents we needed, while having a separate, internally shielded triad of wires for the signal. Thus we turned to a custom cable and your company. We also needed this cable to be flexible for repeated insertion and removal from the fixture. The cable delivered met all these needs.
I really appreciated the service Megan Barlett provided. Her answers and quotes were prompt.
— Steven L.
Happy With The Cable, I Wish I Had Done It Sooner!
Definitely happy with the cable, I wish I had done it sooner!
So we build custom sets for TV and theater and whatnot. A lot of what we do are lightboxes using 4 color LED tape (RGBA which is Red, Green, Blue and Amber). We put the tape inside the scenery behind acrylic so they can have color-changing light-up panels in the sets. Most of what you see on ESPN are studio sets that we’ve built. The RGBA Tape needs 5 wire cables – 1 wire for each color, plus the common to complete the circuit. We generally have a strip of tape every 4” on the wall, so that leads to a lot of tails which have to wire together and then have a larger cable that can handle all the combined power go back to the power supply and dimmer. So we were using 20/5 cable and then 12/5 cable for the big ones. Two problems I had are the colors of the conductors aren’t always consistent and don’t match the colors of the lights so we really have to be aware of how we wire things and also the heavy gauge wire is huge. The majority of the power is on the common – each of the 4 colors only sees ¼ of the load… and in fact when we do really big boxes of 40A or so, we need to split the load over 2 commons… So I realized that I could do the (2) 12 gauge conductors for the commons and then only needed 16 gauge for the individual colors. Going with the custom wire makes it a much smaller bundle and also cheaper than the stock wire. And I get custom colored conductors that match the color of my lights.
The other type of lighting is dual white – it’s a warm white and a cool white chip on the LED tape so we can fine tune the shade of white. For that we could only seem to find 18/3 and that’s a bit harder to solder on. So we now buy from you 20/3 and the matching 12 gauge common with 2 16 gauge conductors for the 2 shades of white. And the fact that we can do white with a red stripe (warm) and white with a blue stripe (cool) makes it super easy. And the small wire colors match the big wire colors. And the jackets are all black, which looks better than the grey and white we used to buy!
— Ben J.
I'm Very Pleased With Your Company
I’ve been very pleased with your company. We make a lot of stuff, mostly for OEM customers. We’re making a 3D printer that is our own product. I’ve worked on multiple 3D printer development projects over the years and my ME has a lot of experience with them as well. This one started as a version of the Rep Rap open-source project and we’ve been steadily improving it. One improvement involves the cable you made for us.
The printing surface is a PCB with a foil pattern that makes it a heater. The PCBA also includes a temperature sensor for control feedback and an LED indicator. There is loop of cable connecting the PCB to the controller box. The PCB moves back and forth along the Y axis of the printer. Therefore, the cable loop has to flex, and it needs to have just the right stiffness. Too flexible and it can flop over and catch on something. Too stiff and it is an additional drag on the Y axis motor, which is just an open loop stepper motor. If it skips a step, then the print is ruined and prints can take 10 hours.
Previously, the bed cable was a bundle of discrete wires – two 18 AWG for the heater and two 24 AWG for the temperature feedback. These are wrapped in spiral wrap. Because this combination is not quite stiff enough, there is also a 3 mm nylon messenger in the bundle. It is mechanically anchored on both ends. There are several problems with this design. The worst one is that the spiral wrap can somehow strangle the bundle, stretching it anachronistically, and can actually break conductors inside their insulation.
I have had custom cable made before, although it was decades ago and just to get the right combination of conductor sizes. I thought of making the print bed bundle into a single cable and I googled “custom cable” and found you. When some of the other engineers here saw it, the universal reaction was, “I didn't know you could do that.”
So far we have not had a single failure, and they look better as well.
— Mark S.
I Have Found A Cable Company I Can Rely On
I have received the product and am happy with it. As much as I thought it through I make one mistake on my end. My cable had 3 wires for power and 2 wires for a thermocouple inside the casing. I should have had the 3 power wires put in a casing also. But now I know for next time.
The cable is used for controlling one of our proprietary tools that we created in-house. We made a control box and installed a temperature controller. From there we exit the box with your cable and that goes about 12’ to our handheld tool. The tool consists of a heating platen with a thermocouple and a heating element all sandwiched between materials we have chosen for this application. The tool is heated to around 300-500°, and using our proprietary heating platen we are able to seal the edges of our product here at Dynatect.
The tool was a mess when I got here and it has taken 4 years (on and off) through trial and error to solve one problem at a time. Sometimes we created a new problem by solving one – but we worked through it. I am now on the final stage of completing the tool and am very excited that I found a cable company I can rely on for a quality product that will support this tool for the long run.
My only complaint was after I placed my order I was asked what colors I wanted for the cable. Being an electrician I wasn’t sure what the request meant. I asked for clarification and the answer I received was re-asking the same question. I figured out that we didn’t clarify what color the wires should be for the power or thermocouple portions of the cable. Once I gave that information that seemed to answer the question and a few weeks later my roll showed up.
— Jon H.
Will Be Contacting Sales Again
I build custom automotive high-performance wire harness assemblies, and the first order I placed worked out just fine. I will be contacting sales now to have another more complicated multi cable wire made.
— Chris C.
Customer Service Was Very Helpful & Friendly To Deal With
We ordered this cable from you as a trial for taking the temperature of molten iron. Our current vendor informed us that the cable he was supplying had been discontinued, and as this temperature reading is critical to the quality of our product, we started searching for a replacement. I literally googled “type r/s extension cable” and emailed every place I found that made or supplied it. Luckily Megan replied and we were able to come up with a cable and jacket that suited our application. She was very helpful and friendly to deal with and sent drawings so that we understood exactly what we were getting before ordering!
Our specific application is in a blast furnace. At Arcelormittal – Dofasco we have 3 blast furnaces. Taking the temperature of molten iron as it is casting out of the furnace is critical to the quality of our product and tells technology how and where they need to possibly make process changes inside the furnace. It also gives critical indication of what could be happening inside the furnace. Type R/S thermocouples are one of only a few thermocouples that can handle this high heat (1400-1500C). Operations take temperatures throughout the cast and use a “dunker pole” to do this. The extension cable attached to this pole is connected to a plug that is wired to a PLC input for thermocouples. The cable used needs to be durable and flexible to allow for an operations person to drag and move the dunker pole across the casthouse floor to the iron trough. These cords take quite a bit of abuse so having something durable and flexible is key to make them last.
So far we have had success with your cable and it seems to be holding up well in our application. We are still in the trial stages as Multi/Cable was not the only supplier/manufacturer to respond to our request. However, so far we are very pleased with the product we received. Due to the minimum ordering length (500ft) and our current rate of use, we are not in need of ordering any more at this time.
Moving forward with our trial, we will definitely contact you again if we choose the Multi/Cable to keep as our choice of extension wire and will definitely keep you in mind when it comes to any type of special application that we may need specialty wire for.
— Laura H.